Legal

Privacy Policy & Terms of Service

Last Updated: June 1, 2026

Brit & Berat ("we," "us," or "our") provides travel experiences, tours, and airport transfers. This page explains how we handle your information and the terms that apply when you sign up for our resources, join our communications, or book any of our services. By signing up for our free guide, joining our email or WhatsApp list, or booking a tour or transfer with us, you agree to everything below.

Please read the Terms of Service section carefully, especially the parts covering liability, assumption of risk, cancellations, and refunds. These sections affect your legal rights.

Part One: Privacy Policy

We respect your privacy and collect only the information we need to deliver our services, send you resources, communicate with you, and process bookings.

1. What We Collect

Contact information: Name, email address, and phone number.
Booking details: Travel dates, locations, group size, and any specific requirements for your tours or transfers.
Payment information: Processed securely through third-party payment providers. We do not store your full payment card details.
Usage data: Basic website cookies and IP addresses to improve your experience.
Communication preferences: Your consent to receive emails and WhatsApp messages.

2. How We Use Your Information

We use your information only to:

Deliver our travel services, including tours and airport transfers.
Send booking confirmations, updates, reminders, and customer support.
Send requested materials, such as our free guide.
Send marketing and informational updates by email and WhatsApp where you have opted in.
Improve our offerings and meet our legal and accounting obligations.

3. Communications (Email & WhatsApp)

When you provide your contact details and opt in through our website forms, our checkout, or our booking page, you agree to receive automated and personalized marketing and informational messages from Brit & Berat by email and WhatsApp.

Opt-in methods

You may opt in by submitting a form on our website (for example, when requesting our free guide), during checkout for a tour or transfer, or when booking a consultation. Signing up for our free guide constitutes opt-in for both email and WhatsApp communications.

Frequency

Message frequency varies based on your travel schedule and your interactions with us.

Fees

Standard data rates may apply from your mobile carrier or messaging provider. Brit & Berat does not charge a fee for these messages.

Opt-out

You can unsubscribe from email at any time using the unsubscribe link in any message. For WhatsApp, you can reply "STOP" or use the in-app block or unsubscribe feature at any time. You may also email us at hello@britandberat.com to be removed from all communications.

Help

If you have any issue with our messaging, reply "HELP" or contact us directly at hello@britandberat.com.

4. Data Sharing & Privacy

We may share limited information with trusted partners, such as drivers, guides, or venues, only when necessary to deliver a service you have booked. We do not sell your personal information.

Messaging privacy. Your mobile and messaging opt-in data and consent will never be shared with third parties or affiliates for their own marketing or promotional purposes. This information is kept strictly confidential.

5. Cookies

Our website uses basic cookies to help the site function and to understand how visitors use it. You can disable cookies in your browser settings, though some features of the site may not work as intended.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. If you wish to stop receiving communications, contact us and we will remove you. To exercise any of these rights, email hello@britandberat.com.

7. Your US State Privacy Rights (Including California)

Because our customers are based in the United States, you may have additional rights under your state's privacy laws. Depending on where you live, these can include the right to:

Know what personal information we collect and how we use it.
Request a copy of the personal information we hold about you.
Request that we correct or delete your personal information.
Opt out of the sale or sharing of your personal information.
Not be discriminated against for exercising any of these rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We use your information only to deliver our services and communicate with you, as described above.

For California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the rights listed above, including the right to know, delete, and correct your information, and the right to opt out of the sale or sharing of personal information. Because we do not sell or share your personal information, there is nothing to opt out of, but you may still contact us to exercise any of your other rights.

To exercise any of these rights, email us at hello@britandberat.com. We will respond within the timeframe required by your state's law. We will not charge you or treat you differently for making a request.

8. Data Retention & Security

We keep your information only as long as needed to provide our services and meet our legal obligations, after which it is deleted or anonymized. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

Part Two: Terms of Service

These Terms apply to all services provided by Brit & Berat, including all tours, experiences, and airport transfers, and to all customers, guests, and participants. By booking or participating in any service, you accept these Terms on behalf of yourself and everyone in your party.

8. Bookings & Payment

A booking is confirmed only once we have received your payment and sent a written confirmation.
Prices are quoted at the time of booking. We reserve the right to correct pricing errors.
You are responsible for providing accurate booking details, including names, dates, times, pickup and drop-off locations, and group size. We are not responsible for problems caused by inaccurate or incomplete information you provide.
You confirm that you and everyone in your party are physically able to participate in the service booked.

9. Cancellations & Refunds

This policy applies to all services, including tours, experiences, and airport transfers.

Cancellations by you

If you notify us at least 48 hours before your scheduled service, you are entitled to a full refund.
If you cancel less than 48 hours before your scheduled service, the booking is non-refundable.
No-shows and failure to be ready at the agreed time and location are treated as late cancellations and are non-refundable.
For airport transfers, you are responsible for providing accurate flight details. We monitor reasonable delays where we are notified in advance, but we are not responsible for missed transfers caused by flight changes, delays, or arrival information you did not share with us.

Cancellations by us

In rare cases we may need to cancel or reschedule a service for reasons including weather, safety, road or site closures, provider unavailability, or other circumstances. If we cancel, we will offer you the choice of a reschedule or a full refund of the amount paid for the affected service. This is the full extent of our responsibility for a cancellation, and we are not liable for any other costs you may incur, such as flights, accommodation, or other arrangements.

How refunds are issued

Approved refunds are issued as a full refund of the amount you paid, less any card processing fees charged by our payment provider. The refunded amount is returned to your original payment method. Processing times depend on your bank or payment provider.

10. Assumption of Risk

Travel, tours, walking experiences, and ground transportation involve inherent risks. These can include, without limitation, physical activity, uneven terrain, weather, traffic and road conditions, vehicle travel, the actions of third parties, and being in unfamiliar environments. By booking and participating, you acknowledge and voluntarily accept these risks on behalf of yourself and everyone in your party.

You are responsible for assessing whether a service is suitable for you, for disclosing any relevant medical conditions, and for following all reasonable safety instructions given by us or our providers.

11. Release & Limitation of Liability

To the maximum extent permitted by applicable law:

You release and hold harmless Brit & Berat, its owners, employees, and partners from any and all claims, demands, damages, losses, costs, or expenses arising out of or related to your participation in any service, including personal injury, illness, death, property loss or damage, theft, and trip interruption, except where caused directly by our own gross negligence or willful misconduct.
The drivers, guides, and other providers who deliver your experience are independent contractors and businesses, not employees or agents of Brit & Berat. We select and brief our providers carefully and do our best to set them up for a safe, high-quality experience, but we do not control their moment-to-moment conduct. Responsibility for the safe performance of the hands-on service rests with the individual provider performing it. Brit & Berat is not liable for the acts, omissions, or negligence of any third-party provider, including drivers, guides, transport companies, venues, or accommodations. Where we arrange services performed by third parties, we act as a facilitator only, and your use of those services is subject to that provider's own terms, conduct, and insurance.
Brit & Berat is not liable for any indirect, incidental, or consequential losses, including missed flights or connections, lost time, lost earnings, or non-refundable travel costs.
Where we are found liable despite the above, our total liability is capped at the amount you paid for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our own proven negligence. The releases and limitations above apply only to the fullest extent the law allows.

12. Force Majeure

We are not responsible for any failure or delay in providing a service due to events beyond our reasonable control, including natural events, severe weather, strikes, civil unrest, government action, transport disruption, or emergencies. In such cases, Section 9 (cancellations by us) governs your remedy.

13. Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance covering trip cancellation, medical care, personal injury, and loss of belongings before participating in any service. You acknowledge that we have recommended this and that the decision to travel without adequate insurance is your own.

14. Customer Conduct

We want every guest to be safe and comfortable. We reserve the right to refuse, pause, or end a service without refund if a participant behaves in a way that is unsafe, abusive, unlawful, or disruptive to other guests, our team, or our providers.

15. Media & Photo Release

During tours and experiences, we may take photos and videos that include you and members of your party. By participating, you grant Brit & Berat permission to use these photos and videos in our marketing, including on our website, social media, advertising, and other promotional materials, without payment to you.

If you would prefer not to appear in our marketing, or if you would like a specific photo or video removed, simply email us at hello@britandberat.com. We will remove it from our active channels and stop using it going forward. Please note that we cannot recall materials that have already been printed or distributed before your request.

Part Three: Offer-Specific Terms

The terms below apply to each individual offer in addition to everything above. Where an offer-specific term conflicts with a general term, the offer-specific term applies to that booking. All prices are in US dollars, are per group or per person as stated on the offer, and are confirmed at checkout. The 48-hour cancellation policy in Section 9 applies to every offer listed here unless stated otherwise.

16. Terms by Offer

Old City Private Tour

Priced per group. Standard group size is up to 6 guests; larger groups are subject to a surcharge shown at checkout.
Entrance tickets, meals, and personal expenses are not included unless stated on the offer page.
Sites such as mosques, palaces, and museums may close without notice for prayer, restoration, state visits, or public holidays. We will substitute a comparable site where possible; a closure is not grounds for a refund.
The tour involves several hours of walking on uneven and historic surfaces. Modest dress is required for religious sites.

Private Asian Side Tour

Priced per group for approximately 6 hours. Standard group size is up to 6 guests; larger groups are subject to a surcharge shown at checkout.
Includes crossing between the European and Asian sides. Ferry and public transport timetables are outside our control and may change the order of stops.
Food, drinks, and entrance fees are not included unless stated on the offer page.

The Bazaar Tour

Available as a half day or a full day, priced per group as shown at checkout.
The Grand Bazaar and Spice Bazaar are closed on Sundays and on certain public and religious holidays. We will propose an alternative date or itinerary where a closure affects your booking.
Any purchases you make from shops or vendors are contracts between you and that vendor. We introduce you to trusted sellers and fair pricing, but we do not sell the goods, take commission on your behalf, or accept responsibility for the quality, authenticity, shipping, customs, or after-sale service of anything you buy.
Refunds, exchanges, and shipping disputes must be raised with the vendor directly. We will help you communicate with them where we can.

Private Topkapi Palace Tour

Priced per group. Palace and Harem entrance tickets are not included unless stated on the offer page.
Topkapi Palace is closed on certain days and may restrict access to specific sections without notice. Museum queues and security screening are outside our control.
Bags, tripods, and other items may be restricted by palace security.

Byzantine + Ottoman Tour

Priced per group for a full day. Entrance tickets and meals are not included unless stated on the offer page.
The itinerary spans multiple historic sites and may be reordered or substituted due to closures, crowding, or timing.
Modest dress is required for mosques and active religious sites.

Signature Airport Transfer

Available one-way or round-trip. For round-trip bookings you must provide both arrival and departure details at checkout.
You are responsible for providing accurate flight numbers, arrival and departure times, airport, and hotel address. Missed transfers caused by details you did not share, or shared incorrectly, are non-refundable.
Standard vehicles seat up to 6 passengers with luggage. Larger parties require a larger vehicle at the surcharge shown at checkout.
We monitor flights and include a reasonable waiting period for delays. Extended waiting caused by lost luggage, immigration delays, or schedule changes may incur an additional charge.
Child seats, extra stops, or oversized luggage must be requested in advance and cannot be guaranteed on the day.

Turkish Hamam Experience

Priced per person and booked at a fixed time slot with the hamam. Late arrival may shorten or forfeit your session with no refund.
The hamam involves heat, steam, wet marble surfaces, and physical scrubbing and massage. It may not be suitable if you are pregnant or have heart, blood pressure, skin, or mobility conditions. Please tell us in advance and consult your doctor if unsure.
The treatment is performed by the venue's own staff. The venue's house rules, gender separation policy, and insurance apply.
Gratuities for hamam staff are customary and are not included.

Private Bosphorus Yacht

Priced per charter for the stated duration, beginning at your scheduled departure time. Late arrival shortens the charter and does not extend it.
Soft drinks and light snacks are included. The optional catering add-on is charged per person and is served as a full meal matched to your start time (breakfast, lunch, or dinner). Catering must be confirmed in advance and cannot be added on the day.
Passenger capacity is set by the vessel and may not be exceeded for safety and licensing reasons.
Departures are subject to weather, sea conditions, and harbour authority decisions. If the captain cancels for safety, you may reschedule or receive a full refund of the charter.
Guests must follow all instructions from the captain and crew at all times.

Bosphorus Dinner Cruise & Turkish Night

Priced per person on a shared boat with assigned seating operated by a third-party provider.
Dinner, show programme, and any included drinks are set by the operator and may change without notice.
Dietary requirements must be shared at booking and cannot be guaranteed on the night.
Boarding closes before departure. Guests who arrive after boarding closes are treated as no-shows and are non-refundable.

Old City Dinner & Hamam Evening

Priced per person and combines a hamam session and dinner at fixed reserved times. The hamam health and suitability terms above apply in full.
Because two venues hold reservations for you, the elements cannot be split, swapped, or partially refunded once booked.
Menus and dinner venues may be substituted for comparable alternatives if a venue is unavailable.

Whirling Dervish Ceremony & Dinner

Priced per person for a specific ceremony time slot selected at checkout. Time slots are limited and cannot be changed once confirmed.
The Sema ceremony is a religious ritual, not a stage show. Silence, modest dress, and the venue's photography restrictions must be respected. Guests who disrupt the ceremony may be asked to leave without a refund.
Ceremony schedules are set by the venue and may be adjusted or cancelled around religious holidays. If the ceremony is cancelled by the venue, you may reschedule or receive a full refund.

Kadıköy Street Food Walk

Priced per group for an afternoon or evening walk. Standard group size is up to 6 guests; larger groups are subject to a surcharge shown at checkout.
Food tastings are included as described on the offer page. Allergies and dietary restrictions must be disclosed at booking; we will adapt where we safely can, but we cannot guarantee allergen-free preparation at independent vendors.
Individual vendors may be closed or sold out; substitutions of comparable value will be made.
Alcohol, where offered, is not included and is served only to guests of legal drinking age.

Free Istanbul guide & digital resources

Our free guide and other digital resources are provided for general information only and do not constitute travel, legal, medical, or safety advice.
Requesting the guide opts you in to email and WhatsApp communications as described in Section 3. You may unsubscribe at any time.
All content remains the property of Brit & Berat and may not be resold, redistributed, or republished.

17. Changes to These Terms

We may update this Privacy Policy and these Terms from time to time. The current version, with its "Last Updated" date, always applies. Continuing to use our services after an update means you accept the revised version.

18. Governing Law & Disputes

Brit & Berat is established as a United States entity in the State of Tennessee and operates its services in Türkiye.

These Terms and your agreement with us are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-law rules. To the extent any service is performed in Türkiye, applicable Turkish law also governs that service, including any consumer protection rights you have under Turkish law that cannot be waived. Where the two bodies of law conflict, the protections that cannot legally be waived will apply.

Before pursuing any formal dispute, you agree to contact us first so we can try to resolve the matter directly. Any dispute that cannot be resolved that way will be subject to the courts of the State of Tennessee, United States, or the courts of Istanbul, Türkiye, as permitted by applicable law.